Refund and Returns Policy

Thank you for choosing our services at www.services.tisserindia.com. We strive to provide the best experience and customer satisfaction. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines our guidelines and procedures for processing refund requests. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds:

   • We offer refunds for eligible products purchased directly from www.services.tisserindia.com. Services provided by third-party vendors or partners are subject to their respective refund policies.
   • Refunds are considered for valid reasons such as failure to deliver the promised products. Please note that refunds are not guaranteed and are subject to our assessment.

2. Refund Request Process:

   • To initiate a refund request, please contact our customer support team within 7 days of the purchase date.
   • You can reach our customer support team through feedback@tisserindia.com.
   • Please provide your order details, including the order number, date of purchase, and a clear explanation of the reason for the refund request.

3. Evaluation and Processing of Refunds:

   • Upon receiving your refund request, we will review it and assess its eligibility based on our refund policy.
   • We may request additional information or clarification from you to better understand the reason for the refund request.
   • We strive to process refund requests promptly and aim to provide a resolution within 7 days of receiving all required information.

4. Refund Methods:

   • Approved refunds will be issued using the original payment method used for the purchase unless otherwise mutually agreed upon.
   • Refunds may be provided in the form of a credit to your account, a reversal of the payment, or a refund to the original payment card, depending on the circumstances.

5. Non-Refundable Items or Services:

   • Certain items or services may not be eligible for a refund, including but not limited to:
     • Downloadable or digital products that have been accessed or downloaded.
     • Services that have been substantially provided or completed.
     • Customized or personalized services that cannot be easily resold or reused.

6. Dispute Resolution:

   • In the event of a disagreement or dispute regarding a refund, we encourage open communication to resolve the issue amicably.

7. Policy Updates:

   • We reserve the right to modify or update this Refund Policy at any time.
   • Any changes to this policy will be effective upon posting the updated version. Please note that this refund policy applies solely to purchases made through www.services.tisserindia.com. Third-party services, products, or websites linked to or mentioned on our website may have their own refund policies, which you should review separately.

8. Late or missing refunds

   If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

   Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

9. Sale items

   Only regular priced items may be refunded. Sale items cannot be refunded.

   Exchanges

   We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feedback@tisserindia.com and send your item to A-2/117, First floor, BGTA, Nilgiri building, Wadala truck terminus, Near RTO training ground, Mumbai – 400037.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at feedback@tisserindia.com.

By making a purchase on www.services.tisserindia.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Thank you for your trust in our services.