FAQ

The process of enquiry is quite accessible & feasible for the buyers. There are 2 steps process that can be followed to enquire on tisser as per the below mentioned guidelines: 1. To place an inquiry, go to any product and click on enquire, then provide your contact information (Name, Email, Phone Number). You can further log in to check on the status of your inquiries, see the quotes that have been sent to you, and approve a quote to place an order. 2. You can also submit a general inquiry by booking a meeting with our team using the 'Book a Call' button on the main toolbar, which is available from any page on the website. When you submit an inquiry, a member of the Tisser team will contact you to learn more about your requirements and present you with the most competitive prices in the market for your business.

Tisser allows you to cancel your order with ease. The buyer and seller have complete discretion over whether or not to pursue the order, and the engagement can be terminated at any time if any expectations for either the seller or the client do not match. There are two scenarios for canceling an order: 1. If it's a made-to-order item: If you are placing a custom order by submitting an inquiry for a product that needs to be created on demand, especially for you, we ask that you confirm twice before completing an order. As a result, it will be unable to cancel an order placed through an enquiry. 2. In the case of an inventory order (using the 'Buy Now' option): You can cancel an order placed for products available on Tisser using the 'Buy Now' option within three days of the purchase being placed, no questions asked (before the order is shipped out). If you cancel your order during this time, you will be charged a 2x shipping fee to cover the costs of returning the products to the Tisser warehouse.

You can email us at support@tisserindia.com to report damaged or missing products that you ordered from the tisser website. If it is in accordance with our return and refund policy, we will have it picked up from your home and notify you through email of your products. In such cases, we recommend the buyers to always make a video of unpacking as a viable proof to report defects or any other issues in order to claim refund. Please be sure to file a claim for damaged or missing merchandise within 7 days of receiving your order. Any requests for damaged or missing merchandise made after the first 7 days of delivery will not be entertained.

Indian buyers have a variety of payment options to choose from. For orders placed in India, you can pay using the following modes of payment: 1. Credit Card - Visa, MasterCard, Rupay, etc. 2. Debit Card - Visa, MasterCard, Rupay, etc. 3. Wallets like PayTM, Mobikwik, etc. 4. UPI 5. Netbanking of any Indian bank If you are placing an order from outside India (abroad), you can pay for your order using the following methods: 1. PayPal 2. International Credit Cards 3. Telegraphic/Swift Code Transfer

Unfortunately Tisser does not offer free shipping but for each order, we select the best 3rd party logistics provider and charge a fixed proportion of the order value (10 percent of the order value) as the shipping cost.

To place an order with Tisser, you can follow the below-mentioned process to go ahead with buying the products: 1. Approve the quote you received for your inquiry, and Tisser's staff will assist you with the rest of the order process. OR 2. Use the 'Buy Now' button in the top left corner of your main toolbar on the Tisser website to purchase products that are in stock. This is a highly recommended alternative because these products will be shipped to you in the shortest possible period (within 3-4 working days).

Once you have placed the order, you can conveniently track the status of your order and enquiries from the “My Orders” and “My Enquiries” tab on your profile. These sections can be easily accessible by signing in and then clicking the dropdown menu on the top-right section of your screen. The section shall display the real-time update of your order which can assist you to estimate the time of delivery.

Only in the case of a quality issue or if the product is delivered to you in a damaged state can you return an ordered item. You can register your return request by sending an email to support@tisser.com. We recommend that purchasers use an independent quality assurance company in India to inspect the requested products before they are dispatched. The quality issue will be at Tisser's sole discretion if the Tisser staff is performing the quality inspections. Nevertheless, we make certain that all of our products are thoroughly inspected. We would request that within 7 days after receiving your order, submit a return request. Kindly note that it shall not be entertained after 7 days.

Yes. Here at Tisser we offer drop shipping facilities for products that are available in our sellers inventory. To know more, you can contact us & check the current availability & procedures.

Tisser ships worldwide with the leading 3rd party logistics companies, including Aramex, DHL, BlueDart, DTDC, and many others. Tisser's central warehouse in the Mumbai region of India ships out all of its items. We provide online global wholesale services from the comfort of your home to access the best handmade products of India.